Mystery Shopping
Future Marketing offers all types of mystery shopping services in order to assess your business’ strengths and weaknesses. Having conducted more than 20,000 shops across Romania, we have a vast experience in designing and conducting complex mystery shopping programs.
With a network of more than 7000 trained mystery shoppers located all around Romania we have the ability to handle nationwide programs.
We constantly strive to offer high quality mystery shopping services as acknowledged by our membership in professional associations such as Mystery Shopping Providers Association (MSPA) and International Association of Service Evaluators (IASE)
We provide standardized mystery shopping services such as:
Our mystery shopping programs include:
Questionnaire development based on clients’ policies and procedures
Recruiting and conducting shops
Detailed reporting and analysis on customer service, merchandising and cleanliness as well as the overall feeling, mood and sensations of a typical customer visit
If you are interested in implementing a mystery shopping program please fill out our request proposal. We will contact you shortly.
We constantly strive to offer high quality mystery shopping services as acknowledged by our membership in professional associations such as Mystery Shopping Providers Association (MSPA) and International Association of Service Evaluators (IASE)
We provide standardized mystery shopping services such as:
Mystery Visits This program delivers clear and relevant measurements of employee sales and service, customer satisfaction, competitive performance, and conformity testing. Integrity Audit A mystery shopping audit is performed to evaluate cash handling, customer receipts, probability of theft using various techniques and procedures. Mystery Calls The mystery calls program assesses and tracks customer needs and employee performance. Mystery Calls is an important employee motivation and evaluation tool. Competition Audit A mystery shopping audit is performed at a competitor's location to provide you with information to assess their prices, service, and performance levels.
Our mystery shopping programs include:
Questionnaire development based on clients’ policies and procedures Recruiting and conducting shops Detailed reporting and analysis on customer service, merchandising and cleanliness as well as the overall feeling, mood and sensations of a typical customer visitIf you are interested in implementing a mystery shopping program please fill out our request proposal. We will contact you shortly.
Since 2004 Future Marketing has been assisting clients to achieve their research objectives across Romania. Based in Bucharest, we offer a broad range of market research services to satisfy the individual needs of our clients. We are able to provide expertise in all stages of market research from Research Design, Data Collection and Analysis & Reporting.
We are skilled in both Qualitative and Quantitative research, providing service to our clients through our internal network of interviewers and moderators.
To learn more about our expertise and references, please contact us.
