Mystery shopping means putting into practice the use of trained shoppers, especially for the anonymous evaluation of the client services and operations, employee integrity, merchandise sale and product quality.
The qualitative research allows you to discover the perceptions, motivations and emotions that determine our subjects to act in a certain way.

Focus Group Case studies Mystery Shopping  
When you need to make the right decisions, it is good to rely on precise and representative statistics data.

Telephone Interviews Online Surveys Panel Surveys Desk Research 
Focus Grup
We arranged the Focus Group room after we consulted the latest market demands

The room is equipped with:
  • • one-way mirror
  • • viewing room
  • • video recording facilities in closed circuit
  • • live streaming
  • • simultaneous translation
find out more
Future Marketing has its own CATI center with a dedicated staff and modern call center. Telephone interviews are taken by trained interviewers, carefully recruited and constantly trained. The specific management application gives us the possibility to record conversations, have a high control data accuracy and reduce the time spent on questioning individuals by telephone.
find out more
latest news
  • We are looking for Local Field Co...

    28 January 2013 We are looking for Local Field Coordinators for Marketing Research studies. If you are interested please send your ... more

    Mysterious Clients’ Blog

    8 October 2012 Future Marketing officially launches Blogul Clientului Misterios (Mys... more
  • Ziarul Financiar - Gala DA Premiu...

    3 October 2011 Gala DA Premium : "Power office-Cel mai creativ birou" - Ioana Bostina, Future Marketing more

    Business Magazin - Top 100 Young ...

    1 June 2011 Business Magazin -Top 100 Young Managers, May 2011 more
  •, 11 April 201...

    20 May 2010 Who are the misterious " undercover clients", the fear of the sellers. more

    Ziarul Financiar - 18 March 2011

    20 May 2010 Mystery shopping services are gaining more ground, rising the market to 2 mil. euro more
  • Future Marketing Stakes on Foreig...

    20 May 2010 Starting June 2007, Future Marketing, one of the most important mystery shopping providers in Romania, has been acc... more

    Future Marketing estimates a busi...

    20 May 2010 Starting May 2007, Future Marketing, one of the most important mystery shopping providers in Romania, is certified ... more
  • Romanian farmers believe in the E...

    20 May 2010 Romanian farmers consider that Romania’s entrance in the European Union has a positive impact on their activi... more

    BizCity, 20 february 2009

    20 May 2010 Ioana Bostina Interview: Romanian companies have conducted 1.5 million Euros worth of Mystery Shopping visits in 20... more

Since 2004 Future Marketing has been assisting clients to achieve their research objectives across Romania. Based in Bucharest, we offer a broad range of market research services to satisfy the individual needs of our clients. We are able to provide expertise in all stages of market research from Research Design, Data Collection and Analysis & Reporting.

We are skilled in both Qualitative and Quantitative research, providing service to our clients through our internal network of interviewers and moderators.

To learn more about our expertise and references, please contact us.